Last Updated: 18 January 2026
1. Overview
This Refund Policy outlines your rights when purchasing products from our Store.
This Refund Policy uses the same definitions as set out in our Terms of Service.
By purchasing products from our Store, you agree to this Refund Policy and our Terms of Service.
2. Products
There are two types of “products” that we sell:
- Subscription products (“subscriptions”): products that require an initial payment to receive, and regular payments–usually monthly–to retain access.
The price of products to be paid by you is set by us and will be clearly and accurately quoted in the stage when payment is due. We reserve the right to change the price of products. Changes to the price of one-time products will not affect any products previously purchased. Changes to the price of subscriptions will be effective as of the next billing period.
You may cancel your subscriptions at any time via the Customer Portal.
We are not responsible for any loss or damage to products unless it is a direct result of our breach of these Terms or our negligence.
We reserve the right to revoke your access to any products you have purchased, or products that have been given to you, bought for you, gifted to you, won in a giveaway, or otherwise obtained. If a product has been removed from your account (with or without reason), you may contact us providing proof of purchase. Without proof of purchase, we are unable to re-add your product. We reserve the right to cancel subscriptions. If this happens, your subscription will be cancelled via the relevant payment gateway so you will not have to pay for any future billing periods.
As we develop new features, we may make changes from time to time to the privileges, perks, features, and content that different products offer. As such, privileges, perks, features, and content associated with products are subject to change for users who currently hold it without prior notice. Additionally, we may decide to stop offering products (including subscriptions). In the case of subscriptions, we will cancel all active subscriptions. We will remove your access/privileges, perks, features, and content: after your current billing period has ended; or immediately, and we will refund the prorated portion of your subscription fee equal to the remaining unused term of the subscription.
3. Refunds
All Store products, once used, unless clearly stated otherwise in product checkout, are non-exchangeable, non-refundable, and non-transferable.
Purchased products can either be used, or unused:
- Used Products: Products through which the mentioned features are consumed by you.
- Unused Products: Produced through which the mentioned features are not consumed by you.
Unused products can be refunded within 48 hours of a purchase. In some cases, exceptions may be made by management for lightly used products.
In extreme cases, policy exceptions may be made irrespective of purchase date or purchase use by Management. However, these should be considered discretionary and offered as a courtesy. Used products are non-refundable given their digital consumable nature.
There are certain exceptions where we issue refunds:
- If a purchase was unauthorised.
- Where we are required to by consumer law, or any other applicable laws.
When you purchase products, you receive access to all associated content immediately after your purchase is completed. If you reside in the EU, you waive your Right of Withdrawal. If you reside within Brazil, you waive your Right of Regret. For subscriptions, you may cancel your subscription at any time. When you cancel a subscription, you will not be billed for any future billing periods.
If you believe you qualify for a refund, see the ‘Support’ section below for details regarding how to contact us.
Chargebacks, unauthorised refunds, and refund abuse will result in a blacklist from our Services. Please open a support ticket before doing these actions to prevent this.
4. Support
Enquiries regarding product fulfilment should be made within our Server by creating a support ticket. Enquiries regarding payments or subscriptions should be directed to polar (our legacy Store platform), the payment gateway you used (such as stripe / applepay), or your payment provider (such as your bank).
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